DEVELOPING INTUITIVE STRATEGIES
DELIVERING MEASURABLE RESULTS
ACHIEVABLE & AFFORDABLE CHANGE
MERLYX are experts in the design and delivery of affordable Strategy, Transformation and Business Change, whilst protecting & promoting the Customer Experience.
We have a track record in delivering pragmatic solutions sensitive to the individuality of an organisation's culture,
or the constraints of its governance; unlocking sizeable cost efficiencies without detriment to the internal or external customer experience. We specialise in delivering real business change, which ensures the realisation of strategic outcomes. Either through improved technical capabilities, organisational design, business process engineering, enhanced customer journeys or innovative sourcing solutions - aspirations are delivered into reality.
ABOUT US
OUR TEAM
We are carefully selected private and public sector professionals, with proven experience, empathy
and understanding of the pressures of delivering more for less.
OUR VALUES
- to deliver quality assured advice & outputs
- to deliver tangible benefits & success measures
- to provide an on-site presence
- to keep all engagements to minimum time & cost
ABOUT US
OUR TEAM
We are specialists in public, academic and private sector Strategy, Transformation, Governance, Policy,
Process and Business Change. Our team are carefully selected professionals with over 20-years’ experience in achieving the optimum balance in lean service delivery and customer satisfaction.
We have empathy and understanding of both:
• the service pressures of delivering more for less; and
• the customer journey, including navigating complex policy and processes.
OUR VALUES
• to deliver quality assured advice & outputs
• to deliver tangible benefits & success measures
• to keep all engagements to minimum time & cost
OUR SERVICES
CONSULTANCY
As a trusted-advisor, assisting in the creation of Strategy, Funding Bids, Business Cases, Financial Models and Roadmaps. Incorporating & adapting best practice methodologies to fit the culture, stakeholders, customers, constraints and objectives of the organisation.
PORTFOLIO, PROGRAMME & PROJECT MANAGEMENT
Adapting Strategy & Roadmap outcomes into tangible outputs, scope, timescale and budgets for controlled and quality assured delivery with management of risk.
BUSINESS ANALYSIS &
CHANGE MANAGEMENT
Reviewing and re-engineering business processes and ensuring effective communication, training, workforce and stakeholder engagement throughout periods of change.
DISPUTE RESOLUTION
Providing best practice insight, engagement and escalation to navigate complex public sector governance, processes and powers.
OUR CLIENTS
We have assisted our clients with major initiatives spanning Shared Services, Children's Services, IT Services Transformation & Operating Models, Customer Experience Strategy, Channel Migration Strategy, Web Development, Sustainable Services, Public/Private Investment Partnerships, Commodity IT Enterprise Agreements, Public Procurement Procedure & Frameworks, Outsourcing & TUPE procedure, amongst others.
Our clients range from major organisations to private individuals. They include:
PUBLIC SECTOR
ACADEMIC SECTOR
PRIVATE SECTOR
PRIVATE ASSOCIATIONS & INDIVIDUALS
We have helped resolve various disputes across matters of Health & Social Care, Conservation, Planning, Building Control and Highways, amongst others.
GET IN TOUCH
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